Order Processing Time

  • All orders are processed within 1-3 business days.
  • Orders are not processed on weekends or holidays.

Shipping Time

  • Estimated delivery time is 7-15 business days.
  • Delivery times may vary due to unforeseen circumstances.

Address Accuracy

  • Ensure all shipping details, including postal code, are accurate to avoid delivery issues.
  • Our system depends on the information provided at checkout.

Shipping Fees

  • Shipping fees calculated at checkout based on the shipping option selected.
  • Free shipping may be available under certain conditions.

Available Shipping Regions

  • Customers can select available shipping regions during checkout.
  • Some regions may have extended delivery times.

External Factors Affecting Delivery

  • Delays can occur due to customs, weather, or global pandemics.
  • Remote areas might experience longer shipping times.

Tracking Information

  • Tracking details will be provided once the order is shipped.
  • Check your email for the tracking number.

Customs and Duties

  • Customers are responsible for any customs fees or duties.
  • Contact your local customs office for more information.

Lost or Damaged Packages

  • Contact our support team if your package is lost or damaged.
  • We will work with the courier to resolve the issue.

Non-Delivery

  • In cases of non-delivery, please reach out within 30 days of the expected delivery date.
  • We are unable to assist with claims made after this timeframe.

Incorrect Address

  • cmercpay is not responsible for items shipped to incorrect addresses provided by the customer.
  • Double-check your address details before finalizing your order.

PO Box Shipping

  • We do not ship to PO boxes.
  • Please provide a physical address during checkout.

Customer Support

  • Contact us at reply@itemsail.com for any shipping inquiries.
  • Our team is ready to assist you with any shipping concerns.

Changing Shipping Method

  • Once an order is placed, we cannot change the selected shipping method.
  • Ensure your selection is correct before completing your purchase.

Signature Requirement

  • Some shipments may require a signature upon delivery.
  • Verify at checkout if a signature is necessary for your shipment.