Return policy

Thank you for shopping at "cmercpay". We appreciate your business and aim to provide the best customer experience. If for any reason you are not satisfied with your purchase, please read our return policy outlined below.

1. Items can be returned within 30 days of receiving the product. To initiate a return, contact our customer service at "reply@itemsail.com" and provide your order details.

2. After receiving your return request, please ensure the item is carefully packaged and shipped back to us. We recommend using a trackable shipping service.

3. We will process the refund within 7 business days of receiving the returned item. Please note that the refund may take additional time due to factors such as banking procedures, holidays, or system updates.

4. Items must be returned in their original condition, unworn or unused, with tags still attached, and in their original packaging.

5. We do not accept returned items that have been worn, washed, or altered in any way. Such items will be shipped back to the customer at their expense.

6. A receipt or proof of purchase is required to complete the return process. Please include this with your returned item.

7. Certain products are non-returnable. These include clearance items, gift cards, and personalized items.

8. Original shipping fees are non-refundable unless the return is due to a mistake on our part.

9. If your refund is approved, a credit will automatically be applied to your original payment method or your bank account.

10. For questions or additional support, feel free to reach out to our customer service team via "reply@itemsail.com". We are here to help make your shopping experience smooth and enjoyable.